Privacy Policy

1. Scope

This Privacy Policy applies to information collected through:

• Zynox websites
• Mobile applications
• Web applications
• Customer support interactions
• Email communications
• APIs and integrations
• Any other services offered by Snowebs Software Technologies Private Limited

This Privacy Policy should be read together with our Terms of Service and any other applicable agreements governing your use of the Services.

2. Information We Collect

Depending on how you use the Services, we may collect the following categories of information.

A. Information You Provide
You may voluntarily provide information including but not limited to:

• Name
• Business or organization name
• Email address
• Mobile number
• Designation
• Billing information
• GST details
• Payment information (processed through third-party payment providers)
• User profile information
• Documents, files, comments, attachments, tasks, and other content uploaded to the Services

You are responsible for ensuring that the information you provide is accurate and that you have the necessary rights to provide such information.

B. Information Collected Automatically
When you use the Services, we may automatically collect technical information including:

• Device information
• Browser type
• Operating system
• IP address
• Date and time of access
• Login activity
• Pages visited
• Features used
• Application version
• Device identifiers
• Crash reports
• Diagnostic information
• Approximate location derived from IP address
• Performance and usage analytics

This information helps us improve performance, reliability, security, and user experience.

C. Cookies and Similar Technologies
We use cookies, session identifiers, local storage, and similar technologies to:

• Authenticate users
• Maintain login sessions
• Remember preferences
• Improve functionality
• Monitor application performance
• Prevent fraud
• Analyze usage trends

Certain features of the Services may not function properly if cookies are disabled.

3. Information Received From Third Parties

We may receive information from:

• Organization administrators
• Other users within your organization
• Third-party integrations authorized by you
• Payment gateways
• Authentication providers
• Marketing partners
• Publicly available sources

The information received depends upon the permissions granted by you or your organization and the policies of the respective third parties.

4. How We Use Information

We may use your information to:

• Provide the Services
• Create and manage user accounts
• Process subscriptions and payments
• Authenticate users
• Improve features and functionality
• Respond to support requests
• Send transactional notifications
• Send product updates
• Prevent fraud and misuse
• Detect security incidents
• Monitor platform performance
• Comply with legal obligations
• Enforce our agreements
• Protect our legal rights

We may also use aggregated or anonymized information for analytics, research, reporting, benchmarking, and product improvement.

5. Customer Data

The information uploaded by customers into the Services ("Customer Data") belongs to the respective customer or organization. Snowebs acts only as a technology service provider for hosting, processing, and displaying Customer Data in accordance with customer instructions. Customers are solely responsible for:

• The legality of data uploaded
• Obtaining necessary permissions and consents
• Accuracy of information
• Compliance with applicable laws
• Maintaining backups where required

We do not verify the accuracy or legality of Customer Data.

6. Data Sharing

We do not sell your personal information. We may disclose information only in the following circumstances:

• To service providers assisting us in operating the Services
• Payment processors
• Cloud infrastructure providers
• Analytics providers
• Customer-authorized third-party integrations
• When required by applicable law
• To comply with court orders or government authorities
• To protect our rights, users, employees, or property
• During mergers, acquisitions, restructuring, or sale of business assets

7. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, alteration, disclosure, or destruction.
However, no system connected to the Internet can be guaranteed to be completely secure.
Accordingly, we do not guarantee absolute security and disclaim liability for unauthorized access, cyber-attacks, data breaches, network failures, or events beyond our reasonable control.
Users are responsible for maintaining the confidentiality of their account credentials.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain legitimate business records

Following account termination, certain information may be retained where required by law, regulatory obligations, internal compliance requirements, fraud prevention, dispute resolution, or backup and disaster recovery processes.

9. Sensitive Personal Data

The Services are not intended for storing highly sensitive personal information unless expressly permitted by us. You should not upload or transmit information relating to:

• Health records
• Biometric information
• Genetic information
• Political opinions
• Religious beliefs
• Racial or ethnic origin
• Trade union membership
• Criminal records
• Any other category of sensitive personal information under applicable law

If you choose to upload such information, you acknowledge that you do so at your own responsibility and warrant that you have obtained all necessary permissions required under applicable law.

10. Children's Privacy

The Services are intended solely for business and organizational use and are not directed toward individuals under the age of 18 years. We do not knowingly collect personal information from children.

11. Third-Party Services

Our Services may contain links to or integrate with third-party websites, applications, or services.
We do not control these third parties and are not responsible for their privacy practices, security measures, or content.
Your use of third-party services is governed by their respective privacy policies and terms.

12. International Data Processing

Your information may be processed, stored, or transferred using cloud infrastructure located in India or other jurisdictions depending upon our service providers.
By using the Services, you consent to such processing and transfers as permitted by applicable law.

13. Your Responsibilities

You agree that you shall:

• Provide accurate information
• Keep your account credentials secure
• Upload only data you are authorized to use
• Comply with applicable laws
• Ensure that your organization's users comply with this Privacy Policy

You remain solely responsible for all data submitted through your account.

14. Changes to This Privacy Policy

We may modify this Privacy Policy at any time.
Updated versions will be posted on this page with a revised "Last Updated" date.
Continued use of the Services after any revision constitutes acceptance of the updated Privacy Policy.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Snowebs Software Technologies Private Limited shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to:

• Loss of data
• Loss of business
• Loss of profits
• Service interruptions
• Unauthorized access
• Cybersecurity incidents
• User negligence
• Third-party services
• Force majeure events
• Any misuse of the Services by users or third parties

Nothing contained in this Privacy Policy creates any warranty, guarantee, or contractual obligation beyond those expressly stated in our Terms of Service.