Terms of Services

These Terms of Service ("Terms") govern your access to and use of the Zynox website (https://www.zynox.app), mobile application, web application, APIs, and related services (collectively, the "Services") provided by Snowebs Software Technologies Private Limited ("Snowebs", "Zynox", "Company", "we", "our", or "us").

By creating an account, accessing, or using the Services, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must not use the Services.

1. Eligibility

You represent and warrant that:

• You are at least 18 years of age.
• You have the authority to enter into this agreement.
• If registering on behalf of an organization, you are authorized to bind that organization to these Terms.

2. Services

Zynox is a cloud-based task management platform that enables organizations to assign, monitor, collaborate on, and manage work.

We reserve the right to modify, improve, discontinue, or introduce features without prior notice.

Certain features may only be available under specific subscription plans.

3. User Accounts

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activities performed using your account.
• Ensuring that all users within your organization comply with these Terms.
• You must immediately notify us of any unauthorized use of your account.

4. Customer Data

All information uploaded by you or your organization remains your responsibility.

You represent that:

• You own or have the legal right to upload the data.
• The uploaded content does not violate any law or third-party rights.
• You have obtained all necessary permissions from your employees or users.
• We do not verify, monitor, or validate customer content except where required for security, legal compliance, or technical support.

5. Acceptable Use

You agree not to:

• Upload illegal or fraudulent content. Upload malware, viruses, or malicious code.
• Attempt unauthorized access to our systems. Reverse engineer or copy the Services.
• Interfere with platform performance. Use the Services for unlawful activities.
• Resell or sublicense the Services without written permission.
• Use automated scripts or bots to overload the Services.

Violation of this section may result in immediate suspension or termination of your account without refund.

6. Subscription and Billing

Certain Services require a paid subscription.

By purchasing a subscription, you agree to pay all applicable charges.

Subscription fees are payable in advance.

Failure to make timely payment may result in suspension or termination of Services.

Taxes, including GST where applicable, shall be charged in accordance with applicable laws.

7. No Refund Policy

All subscription fees, implementation charges, setup fees, onboarding charges, training charges, customization fees, and any other payments made to Snowebs are final and non-refundable.

No refunds, whether full or partial, shall be provided for:

Early cancellation Partial usage Non-usage Change of business requirements Dissatisfaction after purchase Employee resignation Reduction in workforce Technical incompatibility not caused by us Any other reason unless expressly required by applicable law

Customers are encouraged to evaluate the Services through the available trial before purchasing a subscription.

8. No Subscription Pause

Subscription periods run continuously from the date of activation.

Subscriptions cannot be:

• Paused Frozen Suspended on customer request Extended due to non-use Deferred to a future period
• Any unused subscription period shall expire automatically.

9. Cancellation

Customers may cancel renewal of their subscription at any time.

Cancellation only prevents future billing.

Cancellation does not entitle the customer to any refund or extension of the current subscription.

Access to paid Services continues only until the end of the active subscription period.

10. Service Availability

We strive to maintain high service availability. However, we do not guarantee uninterrupted or error-free operation. Services may occasionally be unavailable due to:

• Maintenance Infrastructure upgrades Internet failures Cloud provider issues Cybersecurity incidents Force majeure events
• Such interruptions shall not constitute a breach of these Terms.

11. Intellectual Property

All intellectual property rights in the Services, including software, source code, design, trademarks, branding, graphics, documentation, and content, belong exclusively to Snowebs Software Technologies Private Limited.

Nothing in these Terms transfers ownership to the customer.

12. Third-Party Services

The Services may integrate with third-party providers.

We do not control third-party services and are not responsible for:

• Their availability Security Privacy practices Performance Changes to their APIs or policies
• Your use of third-party services is governed by their respective terms.

13. Data Backup

We implement commercially reasonable backup practices.

However, customers remain solely responsible for maintaining copies of any business-critical information.

We shall not be liable for loss or corruption of customer data arising from:

User actions Third-party failures Hardware failures Internet outages Force majeure Cyber attacks

14. Limitation of Liability

To the maximum extent permitted by law, Snowebs Software Technologies Private Limited shall not be liable for any:

Indirect damages Consequential damages Incidental damages Special damages Loss of profits Loss of revenue Loss of business Loss of goodwill Loss of data Business interruption

Our total aggregate liability arising out of or relating to the Services shall not exceed the subscription fees actually paid by the customer during the three (3) months immediately preceding the event giving rise to the claim.

15. Indemnification

You agree to defend, indemnify, and hold harmless Snowebs Software Technologies Private Limited, its directors, employees, officers, and affiliates against any claims, losses, damages, liabilities, costs, or legal expenses arising from:

Your use of the Services Your uploaded content Violation of these Terms Violation of applicable laws Claims made by your employees, customers, or third parties

16. Suspension and Termination

We reserve the right to suspend or terminate any account immediately if:

These Terms are violated. Payment remains overdue. Fraudulent activity is detected. The Services are used unlawfully. Continued use creates security risks.

Termination does not waive outstanding payment obligations.

17. Confidentiality

We will use commercially reasonable efforts to maintain the confidentiality of customer information.

Customers are also responsible for protecting confidential information accessed through the Services.

18. Force Majeure

We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters Floods Fire Earthquakes Pandemic Government actions War Internet outages Cloud infrastructure failures Power failures Labour disputes

19. Changes to the Services

We may modify, suspend, or discontinue any part of the Services at any time.

We may also revise these Terms from time to time.

Continued use of the Services after such revisions constitutes acceptance of the updated Terms.

20. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts located in Gautam Buddh Nagar, Uttar Pradesh, India, and all other jurisdictions are expressly excluded.

21. Beta Features

From time to time, Snowebs may provide access to beta, preview, early access, or experimental features ("Beta Features").

Beta Features:

Are provided on an "as is" and "as available" basis. May contain bugs, errors, or incomplete functionality. May be modified, suspended, or discontinued at any time without notice. May not be supported by customer support.

Use of Beta Features is entirely at your own risk.

Snowebs shall not be liable for any loss or damage arising from the use of Beta Features.

22. Fair Usage Policy

To ensure reliable service for all customers, users agree not to misuse the Services.

Examples of misuse include, but are not limited to:

Excessive or abusive API requests Automated scraping or crawling Uploading malicious software Sending spam or unsolicited communications Excessive storage usage beyond purchased limits Activities that adversely affect platform performance Attempting to bypass subscription or licensing restrictions

Snowebs reserves the right to suspend or restrict accounts that violate this Fair Usage Policy.

23. Electronic Communications

By using the Services, you consent to receive communications electronically.

These communications may include:

Invoices Payment reminders Subscription notices Product announcements Security alerts Legal notices Policy updates Service notifications

Electronic communications shall satisfy any legal requirement that such communications be in writing.

24. Feedback and Suggestions

If you submit feedback, ideas, enhancement requests, suggestions, or recommendations relating to the Services, you grant Snowebs a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable license to use, modify, reproduce, publish, distribute, and incorporate such feedback into the Services without restriction or compensation.

You acknowledge that Snowebs is under no obligation to implement any submitted feedback.

25. Warranty Disclaimer

Except as expressly stated in these Terms, the Services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by applicable law, Snowebs disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

Merchantability Fitness for a particular purpose Non-infringement Accuracy Availability Reliability Continuous operation

Snowebs does not warrant that the Services will be uninterrupted, error-free, secure, or free from harmful components.

26. Customer Responsibilities

Customers are solely responsible for:

Maintaining secure passwords. Assigning appropriate user permissions. Managing employee access. Maintaining backups of business-critical data. Complying with applicable laws. Obtaining all required employee and third-party consents. Ensuring accurate information is entered into the Services.

Snowebs shall not be responsible for errors resulting from incorrect configuration or misuse by customers.

27. Data Export After Termination

Customers are responsible for exporting any required data before the expiration or termination of their subscription.

Following termination or expiry, Snowebs may permanently delete customer data after a reasonable retention period in accordance with its internal policies.

Snowebs shall not be responsible for any loss of data after such deletion.

28. Assignment

Customers may not assign, transfer, sublicense, or otherwise transfer any rights or obligations under these Terms without prior written consent from Snowebs.

Snowebs may assign or transfer these Terms as part of a merger, acquisition, corporate restructuring, or sale of business assets.

29. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

30. Waiver

Failure or delay by Snowebs to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

31. Entire Agreement

These Terms, together with the Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and Snowebs regarding the Services and supersede all prior discussions, communications, proposals, or agreements relating to the subject matter.

Two additional clauses I recommend for even stronger protection

32. Usage Analytics

Snowebs may collect aggregated and anonymized statistical information regarding the use and performance of the Services.

Such information will not identify any individual or organization and may be used for analytics, product improvement, benchmarking, reporting, security monitoring, and business planning.

33. Right to Refuse or Terminate Service

Snowebs reserves the right, at its sole discretion, to refuse, suspend, or terminate Services to any individual or organization where it reasonably believes continued access may:

Violate applicable laws. Threaten the security or stability of the platform. Infringe intellectual property rights. Damage Snowebs' reputation or business. Be fraudulent, abusive, or harmful to other customers.

Where legally permissible, such suspension or termination may occur without prior notice and shall not entitle the customer to any refund, compensation, or damages.